HabitGlass
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How can I help?

One person reads every email, usually within a couple of days. No ticket portal, no chatbot.

Email support Common questions

Common questions.

I paid for Pro and it's still locked
Open Settings in the app and tap Restore purchases. That re-checks your App Store receipt, which is normally all it takes. If the purchase is still waiting on Apple's approval (Ask to Buy, for instance) the app unlocks by itself once that clears. Still stuck after both? Email me and mention which plan you bought.
My streak reset and I don't think it should have
Streaks are counted against the habit's own schedule, so check the Repeat setting first. A three-times-a-week habit and an every-day habit will disagree about the same week. If the schedule looks right and the number still looks wrong, send me the schedule and the days you logged.
Reminders aren't arriving
Reminders are local notifications, so iOS has the final say. Check Settings > Notifications > HabitGlass on your phone, and make sure a Focus mode or Scheduled Summary isn't holding them back. Reminders are set per habit, so confirm that habit has one.
Moving to a new iPhone
An encrypted iPhone backup or an iCloud device transfer brings everything across. By hand, export a JSON backup from Settings on the old phone and import it on the new one. Turning on iCloud sync on both devices also works, and keeps working afterwards.
I want everything deleted
Settings > Data > Delete All Data wipes every habit and check-in from the device, and from your iCloud storage if sync is on. There's nothing on a server of mine to delete, because there is no server. The privacy policy spells out where data lives.
Where's the Android version?
There isn't one, and there's no plan for one. HabitGlass is built directly on iOS 26's Liquid Glass, SwiftData and WidgetKit. A port would be a different app wearing the same name.

Still stuck? Write to me.

  • Something's wrong

    Bugs, crashes, a habit that won't behave, a purchase that didn't unlock.

    support@habitglass.info

  • An idea, or a complaint

    Feature requests and design gripes. Both get read, and the good ones get built.

    feedback@habitglass.info

  • Refunds and billing

    Apple handles every payment, so refunds go through them. I can't issue one from here.

    reportaproblem.apple.com